Refund and Returns Policy
At LibaseKhas, we respect and value your privacy. We are committed to protecting your personal information and ensuring a safe and secure shopping experience.
Information Collection
We collect basic personal information such as your name, email address, phone number, and shipping address during the order process. This information is only used for:
- Processing and delivering your order
- Providing customer support
- Sending you updates regarding your purchase or offers (if you opt-in)
We do not sell, trade, or share your personal information with any third party, except for trusted logistics or payment service providers involved in processing your order.
Security
We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure. All transactions are processed through secure gateways.
Contact Information
If you have any questions about this Privacy Policy or need assistance, please contact us:
📧 Email: mkfmanage@gmail.com
📞 Phone: 0325-7190786
Return & Refund Policy
At LibaseKhas, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Policy
- You can request a return within 7 days of receiving your order.
- To be eligible for a return, the product must be unused, unworn, with tags intact, and in its original packaging.
- A receipt or proof of purchase is required for all returns.
- Courier/shipping charges for returns will be paid by the customer.
📦 Return Address: LibaseKhas
Wholesale Cloth Market, Chungi #14, Multan, Pakistan
Return Process
To initiate a return, please contact us at +92-3257190786 with the following:
- Order number
- Reason for return
- Product photos (if damaged/incorrect)
- Returns sent without prior approval will not be accepted.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please notify us within 24 hours of delivery. We’ll evaluate the issue and offer a replacement or refund where applicable.
Non-Returnable Items
We do not accept returns for the following:
- Custom or personalized items
- Sale items
- Beauty/personal care products
- Perishable items (e.g., flowers, food)
- Gift cards
Exchanges
If you’d like to exchange a defective item for the same product, contact us within 72 hours of receiving it. Availability of stock will determine if the exchange can be processed.
Order Cancellations
LibaseKhas reserves the right to cancel any order at any time due to unforeseen circumstances. Customers will be informed in such cases, and full refunds will be issued accordingly.
Refund Process
Once we receive and inspect your returned item, we’ll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
If more than 15 business days have passed since your return approval, please contact us at +92-3257190786
Shipping Responsibility
Customers are responsible for the cost of return shipping.
Shipping charges are non-refundable.
We recommend using a trackable courier service for returns, as we cannot guarantee receipt of returned items without tracking.